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  • How do I secure my booking?
    A 50% deposit or full payment (for certain services) is required to secure your booking. Your booking will not be held until your invoice has been paid.
  • Do you offer a 1 logo design service?
    No, we do not offer a standalone "1 logo design" service. At Truly Elevated Agency Inc, we believe that your brand deserves more than just a logo; it deserves a full visual identity. A visual identity encompasses a cohesive and holistic approach to your brand's visual representation, voice, and personality. It includes not only a well-crafted logo but also elements such as color schemes, typography, brand guidelines, and more. Our goal is to help you create a lasting and memorable brand that reflects your unique identity and resonates with your target audience. If you're interested in developing a strong and impactful brand presence, please feel free to contact us to discuss our comprehensive visual identity services. We look forward to helping you tell your brand's story effectively.
  • What payment methods do you accept?
    We accept debit/credit cards and Interac E-transfer (E-transfer is for Canadians ONLY).
  • Do you provide editable files when the project is complete?
    No, we do not provide editable files for design services except for the brand identity design (AI file), invoice templates, or proposal decks. Please note we only design in Adobe softwares.
  • Can I see the progress of each step?
    In order for the project to run smoothly and to be completed on time, we won't show the progress of each step until the design process is complete. The only time we will show the progress of each step is if you have booked the "Total Brand Blueprint Package."
  • Do you travel out of the country to work with clients?
    Yes, we do travel for commercial videography and VIP content day service! If you're interested in having us work with you outside the country, we are more than willing to accommodate. However, please note that the client is fully responsible for covering all travel accommodations, including hotel, flight, and dinner expenses. Feel free to reach out if you have any more questions or would like to discuss the details further.
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