Question 1

What file types are included?

Accepted Answer

Each collection includes Photoshop PSD files and PNG mockup files compatible with Canva and other platforms that support PNG files.

Question 2

Do I need Photoshop to use these?

Accepted Answer

Photoshop is recommended for certain mockups, especially those that include Smart Objects and advanced editable features.

However, PNG files are also included and can be used in Canva and other platforms that support PNG files.

Please read the product description and details carefully to see which mockups are best suited for Photoshop, Canva, or other compatible platforms.

Question 3

Are the mockups beginner friendly?

Accepted Answer

Yes. These mockups were designed to be easy to use for both beginners and experienced creatives. Tutorial guides and walkthrough videos are included to help you get started.

Question 4

Can I use these mockups in Canva?

Accepted Answer

Yes! PNG versions are included specifically for Canva-friendly editing and drag-and-drop use.

Question 5

Are the colors customizable?

Accepted Answer

Select mockups include editable color options. This will be mentioned in the product description where applicable.

Question 6

Can I use these for client work?

Accepted Answer

Yes! You may use the mockups for both personal and commercial client projects.

Question 7

Can I resell or share the files?

Accepted Answer

No. You may not resell, redistribute, share, trade, gift, or upload the original mockup files anywhere online or offline.

Question 8

Will I receive physical products?

Accepted Answer

No. These are digital download products only. No physical items will be shipped.

Question 9

How will I receive my files?

Accepted Answer

After purchase, your files will be delivered digitally through an instant download link sent to your email and/or accessible through your order confirmation page.

Question 10

Do you offer refunds?

Accepted Answer

Due to the digital nature of these products, all sales are final and non-refundable.

Question 11

What if I have trouble accessing my files?

Accepted Answer

If you experience technical issues or have questions, please contact hello@trulyelevatedagency.com and I’ll do my best to assist you.

Question 12

Will these work on mobile?

Accepted Answer

PNG files may work on certain mobile apps/platforms depending on compatibility, but for the best editing experience, desktop use is recommended.

Question 13

Can I use these mockups for social media?

Accepted Answer

Absolutely! These mockups were specifically designed for branding content, social media posts, campaigns, portfolios, presentations, and modern digital marketing visuals.

Question 14

Are these mockups high resolution?

Accepted Answer

Yes! All mockups are created in high resolution for professional-quality exports and content creation.

Frequently Asked Questions

Frequently asked questions